Guest Experience Front Desk Pro

Azul Hospitality Group; Anaheim (CA); Vor Ort; USD 26.000 - 30.000; Vollzeit

Zusammenfassung

Hotel Lulu in Anaheim, CA is seeking a friendly Front Desk Agent to ensure smooth check-in/check-out, greet guests, and handle cashiering with accuracy.

You will maintain a house bank, manage reservations, upsell services, answer inquiries, and coordinate with other departments while delivering a high-quality guest experience.

A high school diploma and hospitality experience are preferred; strong communication and basic computer skills are essential.

Qualifikationen

• High school or equivalent education required.
• Experience in hospitality preferred.
• Experience in a front desk or customer service role preferred.
• Must speak, read, write, and understand the primary language used in the workplace.

Aufgaben

• Greet and welcome guests upon arrival.
• Register and checkout guests at the front desk.
• Accept payment and balance cash drawer daily.
• Assist with guest bookings and upsell opportunities.
• Answer calls and transfer to appropriate departments.
• Maintain lobby cleanliness and knowledge of hotel services.
• Log guest requests and coordinate with other departments.

Kenntnisse

Customer service

Cash handling

Communication skills

Basic computer skills

Ausbildung

High school diploma or equivalent

Tools

POS system

Windows OS

MS Office

PMS

Jobbeschreibung

Hotel Lulu in Anaheim, CA is seeking a friendly Front Desk Agent to ensure smooth check-in/check-out, greet guests, and handle cashiering with accuracy.

You will maintain a house bank, manage reservations, upsell services, answer inquiries, and coordinate with other departments while delivering a high-quality guest experience.

A high school diploma and hospitality experience are preferred; strong communication and basic computer skills are essential.