Guest Experience Specialist

Sonesta International Hotels; Anaheim (CA); On-site; USD 68,769,792 - 71,635,200; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company 0%

401(k) Retirement Plan with Company 0%

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Disability Insurance

Job summary

Sonesta International Hotels in Anaheim is seeking a Guest Services Agent to handle front desk duties, guest relations, and cash handling with a focus on Sonesta Service standards. You’ll be the first contact for guests, register arrivals, manage reservations, and support the Operations Manager during shifts.

The role requires a high school diploma, English fluency, and ability to stand for long periods. Experience in hotels or retail is a plus, with opportunities to learn Opera and Microsoft

Qualifications

• High School diploma or equivalent required.
• One year of hotel or retail customer service experience preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification may be required.
• TIPS certification may be required.
• Valid driver’s license required.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones promptly and courteously.
• Process cash and credit card transactions according to procedures.
• Maintain security of cash, transactions, and guest information.
• Book guest reservations and up-sell rooms when possible.
• Follow seasonal reservation strategies for pricing.
• Support other shifts and departments to ensure teamwork.
• Assist with beverage service and compliance with alcohol laws.
• Fulfill guest special requests and ensure delivery of services.
• Issue, control, and release guest safe-deposit boxes.
• Adhere to health, safety, and alcohol-servicing regulations.
• Perform other duties as assigned.

Skills

English proficiency

Communication skills

Problem solving

Organizational skills

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels in Anaheim is seeking a Guest Services Agent to handle front desk duties, guest relations, and cash handling with a focus on Sonesta Service standards. You’ll be the first contact for guests, register arrivals, manage reservations, and support the Operations Manager during shifts.

The role requires a high school diploma, English fluency, and ability to stand for long periods. Experience in hotels or retail is a plus, with opportunities to learn Opera and Microsoft