Front Desk Lead – Elevate Guest Experience

Lodging Dynamics; Anaheim (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan

Wellness program

Paid time off

Travel discounts

Job summary

Lodging Dynamics Hospitality Group in the United States is seeking a Front Desk Agent to greet guests, register rooms, and coordinate with the reservation center. You will use up-selling techniques to maximize room rates, prepare for group check-ins, and handle VIP arrivals with courtesy and integrity.

You will respond quickly to guest requests, resolve minor complaints, and escalate major issues to supervisors.

Qualifications

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes call as appropriate; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

Lodging Dynamics Hospitality Group in the United States is seeking a Front Desk Agent to greet guests, register rooms, and coordinate with the reservation center. You will use up-selling techniques to maximize room rates, prepare for group check-ins, and handle VIP arrivals with courtesy and integrity.

You will respond quickly to guest requests, resolve minor complaints, and escalate major issues to supervisors.