Front Desk & Guest Experience Specialist

Prospera Management Inc.; Anaheim (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Prospera Management Inc. is seeking a Front Desk Agent to deliver exceptional guest experiences at our Anaheim location. The role includes greeting guests, handling check-ins/check-outs, and delivering accurate information about services and local attractions.

We value strong attention to detail, excellent organizational and communication skills, and a positive, team-oriented attitude. Must be able to manage rooms, cash transactions, and respond promptly to guest needs, including emergencies,

Qualifications

• A minimum of 1 year of progressive experience in hotel front desk.
• Minimum age requirement of 18 years.
• Ability to manage multiple tasks simultaneously with high levels of service.
• Strong verbal and written communication abilities to interact with guests and management.
• Meticulous in handling guest requests and transactions.

Responsibilities

• Greet guests during check-in and check-out with a friendly, efficient approach.
• Address guest inquiries and resolve complaints promptly and courteously.
• Collaborate with housekeeping and maintenance to ensure rooms are ready.
• Handle cash transactions and prepare shift reports.
• Uphold hotel policies and safety procedures.
• Maintain accurate records and effectively communicate needs.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service

Interpersonal skills

Team player

Job description

Prospera Management Inc. is seeking a Front Desk Agent to deliver exceptional guest experiences at our Anaheim location. The role includes greeting guests, handling check-ins/check-outs, and delivering accurate information about services and local attractions.

We value strong attention to detail, excellent organizational and communication skills, and a positive, team-oriented attitude. Must be able to manage rooms, cash transactions, and respond promptly to guest needs, including emergencies,