Front Desk Agent

Sagemont Hotels; Anaheim (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Staybridge Suites Anaheim is seeking Front Desk Agents to deliver a memorable guest experience from check-in to check-out. You will manage reservations, promote hotel amenities, and uphold brand standards while maintaining a warm, professional front desk presence.

This role requires flexible availability including nights, weekends, and holidays. Hotel experience is preferred, with strong communication, organization, and PMS proficiency to ensure guest satisfaction.

Qualifications

• High school diploma or equivalent; hospitality coursework preferred.
• Minimum 1 year front desk or customer service experience.
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ADVANTAGE, IHG Opera Cloud).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining professionalism.

Responsibilities

• Greet guests with warmth and professionalism on arrival and departure.
• Perform check-in/check-out procedures accurately per brand standards.
• Resolve guest issues promptly with empathy and discretion.
• Promote hotel amenities and local attractions to guests.
• Handle guest complaints and escalate when needed to management.
• Manage room assignments, rate verifications, and payments in PMS.
• Balance front desk cash, credit, and room charges per policies.
• Assist with same-day reservations, group check-ins, and modifications.
• Maintain clear communication with housekeeping, maintenance, and management.
• Document key guest interactions and shift details in the Front Desk log.
• Respond to calls, emails, and internal messages using approved channels.
• Adhere to hotel policies, brand standards, and safety procedures.
• Keep front desk area clean, organized, and professional.
• Uphold confidentiality of guest and company information.
• Work schedule includes nights, weekends, and holidays.
• Contribute to team culture and company standards on shift.
• Maintain uniform and appearance standards per policy.

Skills

Customer service

Communication

Organization

Multitasking

Professionalism

Education

High school diploma

Hospitality coursework

Tools

PMS systems

Job description

Staybridge Suites Anaheim is now hiring for Front Desk Agents. Eevery team member plays a vital role in our mission to Soar to Success and as a Front Desk Agent, you are the guest’s first impression — the Ground Control of our hospitality experience — ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards.

Front Desk Agents serves as the first point of contact for guests, ensuring an exceptional arrival and departure experience. This position upholds the Hotel's commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture.

Key Responsibilities Include:Guest Experience

• Greet all guests with warmth and professionalism upon arrival and departure.
• Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards.
• Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion.
• Promote hotel amenities, local attractions and programs to enhance the guest experience.
• Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager.

Reservations & Financial Transactions

• Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS).
• Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies.
• Assist with same-day reservations, group check-ins, and modifications as needed.

Communication & Coordination

• Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals.
• Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP.
• Respond promptly to calls, emails, and internal messages using approved communication systems.

Compliance & Brand Standards

• Adhere to all Hotel's policies, brand training, and safety procedures.
• Maintain a clean, organized, and professional front desk workspace at all times.
• Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies.

Work Environment & Schedule

• This position requires flexible availability, including nights, weekends, and holidays.
• This position works as one part of the Hotel team and shares in our culture
• Uniform and appearance standards must be maintained at all times per the Hotels policy.

Qualifications

• High school diploma or equivalent required; college coursework in hospitality preferred.
• Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.