Guest Experience Lead - Front Desk

Paycom; Anaheim (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hyatt Place in Anaheim is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service from arrival to departure.

The role requires at least one year of hospitality experience, strong communication, and a professional demeanor. You will oversee check-ins/outs, reservations, and guest requests while coordinating with housekeeping and maintenance to ensure an outstanding guest experience.

Qualifications

• Proven ability to interact positively with guests from diverse backgrounds.
• Requires a High School Diploma or equivalent education.
• At least one year of progressive experience in hospitality, particularly guest services.
• Strong focus on guest satisfaction, professional demeanor and presentation skills.

Responsibilities

• Greet guests warmly at arrival, check them in, and assist with any needs.
• Handle reservation tasks with precision, including bookings and changes.
• Address guest concerns quickly to maintain Hyatt's service standards.
• Maintain knowledge of hotel amenities and local attractions to assist guests.
• Ensure lobby and front desk areas are clean and welcoming; collaborate with housekeeping and maintenance.
• Process payments with integrity and adhere to financial protocols.
• Support team goals with a proactive attitude and teamwork.

Skills

Guest services

Communication skills

Team leadership

Professional presentation

Education

High School Diploma

Job description

Hyatt Place in Anaheim is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service from arrival to departure.

The role requires at least one year of hospitality experience, strong communication, and a professional demeanor. You will oversee check-ins/outs, reservations, and guest requests while coordinating with housekeeping and maintenance to ensure an outstanding guest experience.