Guest Experience Lead - Front Desk & Memberships

Namely; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

401(k)

Company parties

Competitive salary

Employee discounts

Job summary

Heyday is seeking a responsive recruit­er to join our Denver store team. You will deliver world-class guest experiences by connecting with guests, recommending memberships and products, and resolving questions in a fast-paced environment.

You will educate clients on promotions, assist with stock and daily shop tasks, and collaborate with Heyday staff to maintain brand aesthetics and culture. A strong customer-service mindset and flexibility to work weekends and shifts are required.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• The ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stocking products.
• Help with daily shop tasks and projects.
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members.
• Assist with the training and coaching of new hires for the Host team.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Customer service

Problem solving

Product recommendations

Multi-tasking

Communication skills

Organizational skills

Flexible scheduling

Job description

Heyday is seeking a responsive recruit­er to join our Denver store team. You will deliver world-class guest experiences by connecting with guests, recommending memberships and products, and resolving questions in a fast-paced environment.

You will educate clients on promotions, assist with stock and daily shop tasks, and collaborate with Heyday staff to maintain brand aesthetics and culture. A strong customer-service mindset and flexibility to work weekends and shifts are required.