Client Experience Lead: Elevate Service & Shop Ops

Heyday Skincare; Manhattan Beach (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage

Membership and product commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Paid Sick Time

Medical, Dental, Vision Benefits for F

Paid Time Off for full-time employees

Job summary

Heyday in Manhattan Beach is seeking a Shift Lead to deliver outstanding client service and guide a small team in our skincare shops. You’ll connect with clients, recommend memberships and products, and ensure smooth daily operations.

You’ll supervise on-shift staff, manage appointments, and help with stock, cleanliness, and setup. A proactive, friendly attitude and excellent communication are essential to keeping customers happy and the Heyday guest experience first.

Qualifications

• Exceptional customer service and problem-solving skills.
• Confidence in recommending memberships, packages, and products.
• Ability to multitask in a fast-paced environment.
• Proactive, takes initiative and works independently.
• Strong verbal and written communication with diverse clients.
• Flexible schedule with weekends, opening and closing shifts.

Responsibilities

• Deliver top-notch client service in-person, over the phone, or by email.
• Collaborate with Shop Manager on schedule adjustments and operations.
• Manage Skin Therapist appointments in the booking system.
• Supervise on-shift staff, deployment, delegation, and troubleshooting on the spot.
• Assist in daily shop tasks, cleaning, laundry, preparation for inclement weather, sanitation checks, and addressing staff call-outs.
• Open and close the shop following Heyday standards.
• Demonstrate product knowledge, support restocking, manage inventory, and assist clients with sales and returns.
• Offer real-time feedback on task-related skills.
• Maintain a positive attitude and take initiative.
• Contribute to training and coaching of new Host team members.
• Follow up on the Kustomer platform to keep client contacts up to date.
• Uphold the Heyday aesthetic, ambiance, and culture.

Job description

Heyday in Manhattan Beach is seeking a Shift Lead to deliver outstanding client service and guide a small team in our skincare shops. You’ll connect with clients, recommend memberships and products, and ensure smooth daily operations.

You’ll supervise on-shift staff, manage appointments, and help with stock, cleanliness, and setup. A proactive, friendly attitude and excellent communication are essential to keeping customers happy and the Heyday guest experience first.