Spa Front Desk Host

Heyday; Denver (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Wellness resources

401(k)

Company events

Competitive salary

Employee discounts

Job summary

Heyday in Denver is hiring a Guest Experience Host who delivers world-class service and skincare guidance. You’ll connect with guests, share product recommendations, and anticipate needs to resolve questions.

This role requires outstanding customer service, confidence in discussing memberships and packages, and the ability to multi-task in a fast-paced shop. You’ll contribute to a welcoming environment and uphold the Heyday aesthetic.

Qualifications

• Outstanding customer service and problem-solving skills.
• Ability to confidently recommend memberships, packages, and products.
• Ability to prioritize and multi-task in a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Superior organizational skills.
• Flexibility to work non-traditional hours, including weekends, opening and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative
• Work as a cohesive team with Heyday staff
• Assist with training and coaching of new Host team members
• Maintain Heyday aesthetic, appearance, atmosphere, and culture

Skills

Customer service

Problem solving

Product recommendations

Multi-tasking

Initiative

Communication

Organizational skills

Flexible schedule

Job description

• Outstanding customer service and problem-solving skills
• Confidence when recommending memberships, packages, and product
• The ability to prioritize and multi-task within a fast-paced environment
• Initiate tasks and perform duties without direction
• Excellent communication skills and be able to work with a wide range of personalities
• Superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• 401(k)
• Company parties
• Competitive salary
• Employee discounts

Qualifications

• Outstanding customer service and problem-solving skills
• Confidence when recommending memberships, packages, and product
• The ability to prioritize and multi-task within a fast-paced environment
• Initiate tasks and perform duties without direction
• Excellent communication skills and be able to work with a wide range of personalities
• Superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

About Heyday

We’re Heyday, a fast-growing skincare brand transforming the facial experience and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan , but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead- because the best is yet to come. Ready to be part of what’s next?

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.