Guest Experience Lead — Front Desk (Flexible Shifts)

Microtel Inn and Suites; South Carolina; Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Microtel Inn and Suites in the United States is seeking a Front Desk Clerk to welcome guests, check them in and out, explain room features, handle payments, and assist with inquiries to ensure a smooth arrival and stay.

Responsibilities include maintaining ledgers, processing reservations, and coordinating with housekeeping. The role requires excellent customer service, strong communication, and the ability to multitask under pressure.

Formación

• Excellent customer service skills.
• Ability to work independently and with others.
• Good communication skills.
• Ability to give and follow verbal and written instructions.
• Attention to detail.
• Ability to multitask.
• Displays good initiative.

Responsabilidades

• Check in guests in an efficient and friendly manner and issue keys.
• Check out guests, present bills, and settle accounts.
• Reply to guest reviews and handle inquiries via phone or email.
• Handle incoming guest reservations and room inquiries.
• Provide information on hotel services and local directions.
• Resolve guest complaints and service requests to exceed expectations.
• Operate front desk software and maintain accurate records.
• Balance cash drawer and handle cash and card transactions.
• Coordinate with housekeeping on room status updates.

Conocimientos

Customer service

Multi-tasking

Communication

Attention to detail

Initiative

Teamwork

Problem solving

Educación

Herramientas

SyniXis PM System

Descripción del empleo

Microtel Inn and Suites in the United States is seeking a Front Desk Clerk to welcome guests, check them in and out, explain room features, handle payments, and assist with inquiries to ensure a smooth arrival and stay.

Responsibilities include maintaining ledgers, processing reservations, and coordinating with housekeeping. The role requires excellent customer service, strong communication, and the ability to multitask under pressure.