Part-Time Front Desk & Guest Experience Lead

Holiday-Inn-Express-and-Suite; Chambersburg (Franklin County); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Employee discounts on rooms and ameni

Advancement opportunities

Professional development opportunities

Positive and supportive work

Résumé du poste

Holiday-Inn-Express-and-Suite is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist guests with needs during their stay. The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced hotel environment.

You will handle check-in/out, payments, and keys, answer calls and online inquiries, and assist with events. Evening, weekend, and holiday availability may be required as part of a dynamic hospitality team.

Responsabilités

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries promptly
• Assist with organizing and setting up events and meetings
• Address guest complaints with professionalism
• Perform light cleaning duties and restock supplies
• Other duties as assigned

Description du poste

Holiday-Inn-Express-and-Suite is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist guests with needs during their stay. The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced hotel environment.

You will handle check-in/out, payments, and keys, answer calls and online inquiries, and assist with events. Evening, weekend, and holiday availability may be required as part of a dynamic hospitality team.