Guest Experience Lead - Front Desk Agent

Hunter Super Techs - TurnPoint; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401K Savings Plan

Paid time off

Job summary

McKibbon Hospitality seeks a Front Desk Agent to warmly welcome guests, handle check-ins, and resolve inquiries with a professional demeanor. You will maintain guest relations, know hotel offerings, and coordinate with housekeeping and other departments to ensure smooth operations.

The role requires high school diploma or equivalent, strong communication skills, and proficiency with front desk software. Flexible shifts and a customer-first mindset are valued.

Qualifications

• Proven experience in front desk or similar hospitality role.
• Ability to provide excellent customer service and maintain a professional demeanor.
• Proficiency with computers and front desk software.
• Strong listening and communication skills, both verbal and written.

Responsibilities

• Greet and check in guests efficiently and warmly.
• Address guest requests, questions, and complaints to ensure satisfaction.
• Maintain knowledge of hotel features, rates, promotions, and group activities.
• Coordinate with housekeeping and other departments; relay important information.

Skills

Verbal communication

Written communication

Guest service

Punctuality

Professional demeanor

Education

High school diploma or equivalent

Tools

Computers

Property Management System

POS system

Job description

McKibbon Hospitality seeks a Front Desk Agent to warmly welcome guests, handle check-ins, and resolve inquiries with a professional demeanor. You will maintain guest relations, know hotel offerings, and coordinate with housekeeping and other departments to ensure smooth operations.

The role requires high school diploma or equivalent, strong communication skills, and proficiency with front desk software. Flexible shifts and a customer-first mindset are valued.