Guest Services Clerk — Flexible Shifts & Room Discounts

MHG Hotels; Boca Raton (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Incentives $

Employee Referral Program $

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase $

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training Opportunities

Hotel Room Discounts

Job summary

MHG Hotels LLC is seeking a Hotel Desk Clerk to welcome guests, manage check-in/out, and provide detailed local information. The role emphasizes accuracy, courtesy, and a professional demeanor in a high-volume front desk environment.

Responsibilities include handling guest requests, securing payments, and coordinating with housekeeping and maintenance to ensure a seamless stay for every guest.

Qualifications

• Front desk hospitality mindset with a guest-first approach.
• Ability to engage with guests in a friendly, professional manner.
• Strong communication skills and clear telephone etiquette.

Responsibilities

• Organize, confirm, and process guest check-in/check-out and verify identity.
• Respond to and resolve guest requests.
• Secure payments and verify billing.
• Provide guests with room info, directions, amenities, and local interests.
• Run daily reports and communicate to next shift staff.
• Complete cashier and closing reports and count cash securely.
• Maintain confidentiality of guest information and report issues.

Skills

Guest service

Professional demeanor

Warm welcoming

Interpersonal communication

Phone etiquette

Attention to detail

Job description

MHG Hotels LLC is seeking a Hotel Desk Clerk to welcome guests, manage check-in/out, and provide detailed local information. The role emphasizes accuracy, courtesy, and a professional demeanor in a high-volume front desk environment.

Responsibilities include handling guest requests, securing payments, and coordinating with housekeeping and maintenance to ensure a seamless stay for every guest.