Guest Experience Front Desk Agent

Hotel Yountville

Jacksonville (FL)

Hybrid

USD 28,000 - 36,000

Full time

7 hours ago

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Job summary

Residence Inn is seeking a friendly front desk associate to warmly welcome guests, check them in and out promptly, assist with pre-registration and reservations, and contribute to a smooth arrival experience. You will post charges accurately, manage cash and card transactions, and maintain working knowledge of the Front Office system to handle daily transactions efficiently.

A strong team mindset, flexibility for varied schedules, and good communication are essential to delivering outstanding

Qualifications

High work ethic and self-initiative.
Ability to work varying schedules, including nights, weekends, and holidays.
Enjoy working as and being part of a team that provides great experiences for guests.
Strong verbal and written communication skills.
Ability to lift and/or move up to 25 pounds and stand for long periods.

Responsibilities

Greet guests and check them in/out, assist with pre-registration and reservations.
Post charges accurately.
Maintain Front Office computer/system and know daily transactions.
Handle cash, checks, and credit card information securely.
Review reservations with special requests and block rooms accordingly.
Know hotel rates, discounts, and reservation procedures.
Take same-day reservations quickly and follow cancellation/relocation procedures.