Guest Experience Lead - Front Desk (Flexible Scheduling)

White Lodging; Erie (Erie County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Shift swapping via app

Referral bonuses

401(k) with company match

PTO with rollover

Wellness tools

Leadership development & tuition

Discounts on hotel rooms

Growth opportunities across properties

Employee Assistance Program (EAP)

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid parental leave

Job summary

White Lodging is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure smooth check-in/check-out experiences across our hotels. The role emphasizes strong communication, a customer-first mindset, and the ability to thrive in a fast-paced, guest-centered environment.

The position offers a path to growth within the hospitality brand, with opportunities to learn hotel operations, services, and local market amenities while delivering exceptional guest experiences.

Qualifications

• Strong communication skills are essential for guest interactions.
• Customer-first mindset and ability to thrive in a guest-facing environment.
• Willingness to be flexible and adapt to varying schedules and duties.
• Previous hospitality experience is helpful but not required.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication skills

Customer service oriented

Flexibility

Team player

Positive attitude

Hospitality experience helpful

Job description

White Lodging is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure smooth check-in/check-out experiences across our hotels. The role emphasizes strong communication, a customer-first mindset, and the ability to thrive in a fast-paced, guest-centered environment.

The position offers a path to growth within the hospitality brand, with opportunities to learn hotel operations, services, and local market amenities while delivering exceptional guest experiences.