Guest Experience Lead - Front Desk

PARKVIEW HOSPITALITY LLC; California (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

PARKVIEW HOSPITALITY LLC is seeking a friendly Front Desk Agent to warmly welcome guests, handle check-in/check-out, issue room keys, and process payments at the front desk. You will coordinate with housekeeping to confirm room availability, answer guest inquiries, and complete paperwork promptly while maintaining a positive, professional demeanor for an exceptional guest experience.

Responsibilities include building rapport with guests, describing facilities, and ensuring compliance with health

Qualifications

• Friendly and outgoing personality required.
• Proficient in English with strong communication skills.
• Basic computer literacy and ability to operate common hotel software.
• Ability to stay positive and handle challenging situations.

Responsibilities

• Check guests in and out, issue room keys, and process payments.
• Maintain communication with housekeeping to coordinate room availability.
• Answer guest inquiries and complete paperwork promptly and accurately.

Skills

Friendly personality

Customer-focused

Excellent communication

English proficient

Computer literacy

Multitasking

Job description

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds