Guest Experience Specialist — Front Desk

White Lodging; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

PTO with rollover

Medical, dental, vision insurance – on

Life and disability insurance

Discounts on hotel rooms, dining, and…

Job summary

White Lodging is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in/check-out experience at our Charlotte properties. The role emphasizes guest-first service, clear communication, and a flexible approach in a dynamic hospitality environment.

Ideal candidates bring strong people skills and a customer-centric mindset; prior hospitality experience is helpful but not required.

Qualifications

• Strong communication skills and a customer-first mindset.
• Ability to be flexible and adapt to varying guest needs.
• Comfortable working in a fast-paced, guest-facing environment.

Responsibilities

• Greet and check in guests smoothly and efficiently.
• Manage reservations and ensure accurate checkout processes.
• Follow cash handling and accounting procedures
• Develop knowledge of hotel staff, services, and room locations
• Maintain lobby cleanliness and protect guest information
• Respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Skills

Strong communication

Customer service

Flexibility

Team player

Hospitality experience (helpful)

Job description

White Lodging is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in/check-out experience at our Charlotte properties. The role emphasizes guest-first service, clear communication, and a flexible approach in a dynamic hospitality environment.

Ideal candidates bring strong people skills and a customer-centric mindset; prior hospitality experience is helpful but not required.