Front Desk Manager | Lead Guest Services & Operations

White Lodging; Bedford Park (IL); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Day 1 Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

DailyPay

EAP

401(k) Match

Paid Time Off

Wellness Tools

Referral Bonuses

Shift Scheduling App

Tuition Reimbursement

Room Discounts

Career Growth

Job summary

White Lodging is hiring a Front Desk Manager to lead the hotel Front Office operations at one of our premium properties. You will coach and develop front desk agents and supervisors, drive guest service excellence, and ensure operational excellence on every shift.

This leadership role requires a strong guest-service orientation, a proactive coaching style, and experience managing front desk teams in upscale hotel environments. Growth opportunities exist across multiple properties in your market.

Qualifications

• Prior hotel front office leadership or supervisory experience.
• Experience at a branded hotel, upscale property, or premium hotel environment preferred.
• Strong guest service orientation and leadership mindset.
• Ability to coach, develop, and motivate front desk teams.

Responsibilities

• Lead daily shift operations of the Front Office, including guest service standards and team performance.
• Provide hands-on leadership, training, and flow management for front desk staff across shifts.
• Participate in hourly interviews to hire and build a high-performing team.
• Serve as an ambassador for hospitality and model exceptional guest service.
• Perform front desk duties when needed while managing payroll, scheduling and reporting.

Skills

Front desk leadership

Guest service

Staff training

Operational management

PMS familiarity

Tools

PMS software

Front office software

Job description

White Lodging is hiring a Front Desk Manager to lead the hotel Front Office operations at one of our premium properties. You will coach and develop front desk agents and supervisors, drive guest service excellence, and ensure operational excellence on every shift.

This leadership role requires a strong guest-service orientation, a proactive coaching style, and experience managing front desk teams in upscale hotel environments. Growth opportunities exist across multiple properties in your market.