Guest Experience Lead — Front Desk (Flexible Hours)

Kimpton Hotels & Restaurants; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a personable Guest Service Agent to manage registration and check-out, PBX operations, mail and message services, and deliver outstanding guest experiences.

You will advocate for the hotel, create ridiculously personal experiences, and develop relationships that encourage guests to return. A high school diploma or GED and front desk or customer-facing experience are preferred, with flexibility for evenings, weekends or holidays.

Qualifications

• High school diploma or GED required.
• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately.

Responsibilities

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

Skills

Customer service

Education

High school diploma or GED

Tools

Hotel systems

Job description

Kimpton Hotels & Restaurants is seeking a personable Guest Service Agent to manage registration and check-out, PBX operations, mail and message services, and deliver outstanding guest experiences.

You will advocate for the hotel, create ridiculously personal experiences, and develop relationships that encourage guests to return. A high school diploma or GED and front desk or customer-facing experience are preferred, with flexibility for evenings, weekends or holidays.