Guest Experience Lead: Front Desk & Events (Flexible Schedule)

CBRE, Inc.; Detroit (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

CBRE, Inc. in Detroit is seeking a Workplace Experience Coordinator to deliver world-class service to employees and visitors in a designated building. You’ll greet guests, manage passes, handle calls, and coordinate events and vendor services.

This role emphasizes strong communication, attention to detail, and the ability to move between front desk duties and light operational tasks such as mail, supplies, and onboarding.

Qualifications

• Authorized to work in the United States without sponsorship now or in the future.
• HS Diploma or GED or equivalent experience required.
• 3-4 years of front desk, concierge, customer service, or hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions and memos; able to present information to internal departments or large groups.
• Comfortable meeting and engaging with new people with a warm demeanor; assess circumstances, empathize, and offer help.
• Strong attention to detail along with verbal and written skills.
• Ability to stand and walk; capable of lifting up to 40 lbs.

Responsibilities

• Greet visitors and issue passes following security protocols.
• Answer phones professionally and assist with presentations and group communications.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders; coordinate workplace services including mail and onboarding.
• Address inquiries and provide professional customer service solutions.
• Organize on-site events, secure spaces, and manage setup/teardown.
• Follow security and emergency procedures; coordinate with appropriate parties.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain information clearly within the team and follow manager directions.
• Apply established procedures to solve straightforward problems with limited discretion.

Skills

Front desk experience

Concierge experience

Customer service

Hospitality experience

Education

HS Diploma or GED

Job description

CBRE, Inc. in Detroit is seeking a Workplace Experience Coordinator to deliver world-class service to employees and visitors in a designated building. You’ll greet guests, manage passes, handle calls, and coordinate events and vendor services.

This role emphasizes strong communication, attention to detail, and the ability to move between front desk duties and light operational tasks such as mail, supplies, and onboarding.