Guest Experience Lead - Front Desk & Events

CBRE; Riverdale Park (MD); On-site; USD 50,000 - 56,000; Full time

Job summary

CBRE Workplace Experience Coordinator role delivers world-class customer service to employees and visitors in a designated building. You will greet guests, issue passes, coordinate services, and support events and operations daily.

Role requires 3–4 years front desk or hospitality experience, a HS diploma or GED, and flexible schedules. Safety and security procedures are followed, with emphasis on professional communication and teamwork.

Qualifications

• 3–4 years of front desk, concierge, customer service or hospitality experience.
• HS Diploma or GED or equivalent experience required.
• Open and flexible work schedules.

Responsibilities

• First point of contact for visitors; greet and issue passes per security protocols.
• Answer phones professionally; prepare presentations and address groups of any size.
• Arrange recreational, dining, and business activities on request; coordinate workplace services.
• Manage janitorial/maintenance work orders; coordinate mail, office supplies, onboarding.
• Acknowledge inquiries from employees and guests; provide solutions with a customer-service approach.
• Organize on-site events: secure space, set up, tear down, deliver supplies.

Skills

Front desk experience

Customer service

Hospitality experience

Communication skills

Education

High School Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE Workplace Experience Coordinator role delivers world-class customer service to employees and visitors in a designated building. You will greet guests, issue passes, coordinate services, and support events and operations daily.

Role requires 3–4 years front desk or hospitality experience, a HS diploma or GED, and flexible schedules. Safety and security procedures are followed, with emphasis on professional communication and teamwork.