Guest Experience Concierge — Front Desk & Events

CBRE; Mountain View (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

CBRE Workplace Experience Coordinator role in Mountain View is to deliver world-class service to employees and guests. You’ll greet visitors, issue passes, answer calls, and coordinate events and services across the building.

Role emphasizes hospitality, clear communication, and adherence to security and safety procedures. A 3–4 year hospitality or front-desk background is ideal for this on-site position.

Qualifications

• Minimum 3–4 years in front desk, concierge or hospitality.
• Ability to present information to internal departments and large groups.
• High attention to detail and strong verbal/written skills.
• Able to stand/walk for extended periods and lift up to 40 lbs.

Responsibilities

• Greet visitors and issue passes, following security protocols.
• Answer phones professionally; prepare presentations and address groups.
• Coordinate recreational, dining, and business activities for requestors.
• Manage facility work orders; provide mail, supply, and onboarding support.
• Acknowledge inquiries and provide professional solutions.
• Organize on-site events; secure space and handle setup/teardown.
• Follow security procedures; ensure safety of all in the building.
• Coordinate with vendors supplying services or goods.
• Explain details within the team and follow manager directions.
• Apply established procedures to solve routine problems with limited discretion.

Skills

Front desk

Concierge experience

Customer service

Hospitality

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE Workplace Experience Coordinator role in Mountain View is to deliver world-class service to employees and guests. You’ll greet visitors, issue passes, answer calls, and coordinate events and services across the building.

Role emphasizes hospitality, clear communication, and adherence to security and safety procedures. A 3–4 year hospitality or front-desk background is ideal for this on-site position.