Guest Experience Lead — Front Desk & Events

CBRE; Greenbelt (MD); On-site; USD 50,000 - 56,000; Full time

Job summary

CBRE seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building. You will greet visitors, issue passes, and manage events and workplace services, while coordinating with vendors and ensuring security procedures are followed.

The role requires 3–4 years in front desk or hospitality, flexibility in schedules, and strong communication skills. A positive, customer-focused demeanor helps create a welcoming environment for all occupants.

Qualifications

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions.
• Ability to engage with new people with a warm demeanor and assist as needed.
• Strong attention to detail with good verbal and written skills.
• Ability to stand and walk, with lifting up to 40 lbs; mobility required.
• Working knowledge of Google Docs and Slack; Jira experience is a plus.

Responsibilities

• Greet visitors; issue passes and follow security protocols.
• Answer calls professionally; prepare presentations and address groups.
• Arrange recreational, dining, and business activities for requestors.
• Manage janitorial/maintenance work orders; coordinate workplace services.
• Address inquiries and provide professional solutions.
• Organize on-site events; secure space, setup, and tear down.
• Follow security procedures and emergency plans; assist as needed.
• Coordinate with vendors supplying services or goods.
• Explain details clearly; follow manager directions.
• Apply procedures to solve straightforward problems with limited discretion.

Skills

Front desk experience

Customer service

Communication

Presentation skills

Organization

Mobility

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building. You will greet visitors, issue passes, and manage events and workplace services, while coordinating with vendors and ensuring security procedures are followed.

The role requires 3–4 years in front desk or hospitality, flexibility in schedules, and strong communication skills. A positive, customer-focused demeanor helps create a welcoming environment for all occupants.