Guest Experience Lead - Front Desk & Concierge

Residence Inn Hunstville; Huntsville (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

The Residence Inn Huntsville is looking for a dedicated Guest Service Associate who provides exceptional hospitality and attentive service to all guests. Responsibilities include greeting customers, managing reservations, and ensuring a clean, welcoming environment.

Candidates should possess strong communication skills, flexibility in scheduling, and a commitment to guest satisfaction. The role requires a friendly demeanor and the ability to handle multiple tasks while maintaining professionalism.

Qualifications

• Experience in service, sales, or guest relations is helpful.
• Ability to multitask and maintain professionalism.
• Flexibility in work schedule, able to work holidays and weekends.

Responsibilities

• Greet and register guests, provide room assignments.
• Promote and sell hotel services and amenities.
• Assist guests with issues and maintain service centricity.

Skills

Guest service

Sales skills

Hospitality

English proficiency

Computer literacy

Job description

The Residence Inn Huntsville is looking for a dedicated Guest Service Associate who provides exceptional hospitality and attentive service to all guests. Responsibilities include greeting customers, managing reservations, and ensuring a clean, welcoming environment.

Candidates should possess strong communication skills, flexibility in scheduling, and a commitment to guest satisfaction. The role requires a friendly demeanor and the ability to handle multiple tasks while maintaining professionalism.