Guest Experience Agent - Flexible Scheduling & Front Desk

Drury Hotels Company, LLC; Huntsville (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Company-matched 401(k)

Job summary

Drury Inn & Suites Huntsville at 93 Wynn Drive NW seeks a Guest Service Agent to warmly welcome guests, check them in/out, and ensure an exceptional stay. You will assist with breakfast service and Kickback events while maintaining guest records and handling transactions with integrity.

The role requires a friendly, organized approach, strong attention to detail, and excellent English communication. Join a team focused on hospitality, growth, and guest satisfaction.

Qualifications

• Friendly, organized communicator with multitasking ability.
• Able to handle front desk tasks and cash handling.
• Strong English language comprehension and speaking.
• Great guest service orientation with a positive attitude.

Responsibilities

• Check guests in and out at the front desk.
• Promote company programs and maintain guest records.
• Handle cash and monitor guest satisfaction.
• Assist with breakfast service and Kickback setup.
• Provide courteous, professional hospitality and resolve issues.

Skills

Customer service

Communication

Multitasking

Attention to detail

Cash handling

English proficiency

Tools

Cash register

Job description

Drury Inn & Suites Huntsville at 93 Wynn Drive NW seeks a Guest Service Agent to warmly welcome guests, check them in/out, and ensure an exceptional stay. You will assist with breakfast service and Kickback events while maintaining guest records and handling transactions with integrity.

The role requires a friendly, organized approach, strong attention to detail, and excellent English communication. Join a team focused on hospitality, growth, and guest satisfaction.