Guest Experience Lead - Front Desk & Communications

PENN Entertainment, Inc.; Colorado; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Benefits Insurance package effective Day 1

$700 Referral Bonus Program

Discounted casino bus tickets

Discounted RTD EcoPass

20% discount for Starbucks and all food outlets

Education reimbursement program

Career development opportunities

Job summary

ViziRecruiter, LLC. is seeking dedicated individuals for a guest service role in Colorado. Responsibilities include managing guest check-ins and check-outs, providing exceptional customer service, and resolving guest issues efficiently. The ideal candidate will possess a high school diploma and relevant experience in hospitality, demonstrating strong computer and communication skills. Candidates must be willing to work a flexible schedule, including nights and weekends. Benefits include comprehensive health coverage and various discounts.

Qualifications

• Strong computer skills with proficiency in Microsoft Word, Office, Excel, and LMS preferred.
• Ability to communicate written and verbal information effectively.
• Must be able to work a flexible schedule including nights, weekends, holidays.

Responsibilities

• Responsible for the accurate check-in and check-out of each guest.
• Ensures that all guest contact is courteous and informative.
• Maintains an operating bank, renders bills and issues change.

Skills

Customer Service

Microsoft Word

Microsoft Office

Microsoft Excel

Leadership

Organizational Skills

Education

High school diploma or equivalent

Job description

ViziRecruiter, LLC. is seeking dedicated individuals for a guest service role in Colorado. Responsibilities include managing guest check-ins and check-outs, providing exceptional customer service, and resolving guest issues efficiently. The ideal candidate will possess a high school diploma and relevant experience in hospitality, demonstrating strong computer and communication skills. Candidates must be willing to work a flexible schedule, including nights and weekends. Benefits include comprehensive health coverage and various discounts.