Guest Experience Lead — Front Desk & Reservations

Remington Hospitality; Herndon (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent hospitality company in Herndon, Virginia, is seeking a front desk associate to manage guest check-ins and check-outs, ensure smooth cash transactions, and handle hotel reservations. Ideal candidates should possess excellent customer service skills, strong knowledge of hotel operations, and ability to work efficiently under pressure. This role offers the chance to enhance your hospitality career in a supportive environment.

Qualifications

• Proven experience in customer service, specifically in a hospitality environment.
• Ability to handle cash and perform accurate transactions.
• Knowledge of hotel operations and reservation systems.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Manage cash handling and accurately process payments.
• Review and block reservations with special requests.

Skills

Customer service skills

Cash handling

Knowledge of hotel software

Job description

A prominent hospitality company in Herndon, Virginia, is seeking a front desk associate to manage guest check-ins and check-outs, ensure smooth cash transactions, and handle hotel reservations. Ideal candidates should possess excellent customer service skills, strong knowledge of hotel operations, and ability to work efficiently under pressure. This role offers the chance to enhance your hospitality career in a supportive environment.