Guest Experience Lead - Front Desk & Check-In

EOS Hospitality LLC; Delaware; On-site; USD 18,000 - 25,000; Full time

Job summary

EOS Hospitality LLC is seeking a Front Office Agent to greet guests, manage check-ins/outs, and handle room assignments with accuracy and courtesy. You will secure payments, issue keys, verify billing, and communicate guest needs to appropriate staff to ensure a smooth stay.

The role requires strong organizational skills, the ability to work under pressure, and attention to detail to uphold service standards.

Qualifications

• Education: High School or equivalent required; some college preferred.
• Experience: 1–2 years in front desk or guest services preferred.
• Grooming: Professional appearance required.

Responsibilities

• Process guest check-ins and check-outs accurately.
• Handle room assignments and requests; issue/secure room keys.
• Verify billing and process payments.
• Answer phones promptly and politely; take messages.
• Communicate guest needs to appropriate staff.
• Record guest preferences and keep history files.
• Resolve guest complaints to ensure satisfaction.
• Coordinate with Housekeeping to track room status and guest concerns.
• Present folio and resolve any disputed charges.
• Maintain front desk area cleanliness and organization.

Skills

Customer service

Education

High School or equivalent

Some college

Job description

EOS Hospitality LLC is seeking a Front Office Agent to greet guests, manage check-ins/outs, and handle room assignments with accuracy and courtesy. You will secure payments, issue keys, verify billing, and communicate guest needs to appropriate staff to ensure a smooth stay.

The role requires strong organizational skills, the ability to work under pressure, and attention to detail to uphold service standards.