Guest Experience Specialist - Front Desk & Reservations

Ensemble Hospitality; Camden (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

Ensemble Hospitality seeks an attentive front desk associate to coordinate guest arrivals and departures, handle reservations, and ensure a smooth billing process. You will process payments, issue keys, and address guest inquiries with prompt follow-up to guarantee satisfaction.

The role requires professional appearance, strong communication, and the ability to balance cash and reconcile accounts across designated systems. Join a team focused on guest experience and security.

Qualifications

• Follow company policies and service standards.
• Maintain a neat, professional appearance and grooming.
• Protect confidential information and company assets.

Responsibilities

• Coordinate and oversee guest arrivals and departures, including check-ins and check-outs.
• Manage room reservations, modifications, cancellations, and special requests.
• Process payments and reconcile guest accounts for billing accuracy.
• Issue and manage guest room keys and respond to inquiries and messages.
• Balance and secure cash banks at the start and end of shifts.

Skills

Customer service

Cash handling

Communication

Problem solving

Job description

Ensemble Hospitality seeks an attentive front desk associate to coordinate guest arrivals and departures, handle reservations, and ensure a smooth billing process. You will process payments, issue keys, and address guest inquiries with prompt follow-up to guarantee satisfaction.

The role requires professional appearance, strong communication, and the ability to balance cash and reconcile accounts across designated systems. Join a team focused on guest experience and security.