Guest Experience Lead - Front Desk

DG Hotel Operations, LLC; Texas; On-site; USD 26,000 - 42,000; Full time

Job summary

Pacific Hospitality Group is seeking a Front Desk Agent to be the welcoming face of the hotel, handling check-ins/outs, guest inquiries, and information about amenities and local attractions. You will collaborate with housekeeping and other departments to ensure seamless guest experiences while upholding our service standards.

The ideal candidate has strong communication skills, a background in customer service or hospitality, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum high school diploma or equivalent; hospitality education a plus.
• Prior experience in customer service or hospitality preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal abilities and guest-focus.

Responsibilities

• Greet guests and create a positive first impression.
• Process check-ins and check-outs efficiently and accurately.
• Answer calls, respond to emails, and handle inquiries professionally.
• Provide information on hotel amenities and local attractions.
• Assist guests with reservations, room assignments, and requests.
• Resolve guest concerns promptly, escalating when needed.
• Maintain accurate records using hotel management software.
• Collaborate with housekeeping and maintenance to fulfill guest needs.
• Uphold policies on guest privacy, security and safety.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Pacific Hospitality Group is seeking a Front Desk Agent to be the welcoming face of the hotel, handling check-ins/outs, guest inquiries, and information about amenities and local attractions. You will collaborate with housekeeping and other departments to ensure seamless guest experiences while upholding our service standards.

The ideal candidate has strong communication skills, a background in customer service or hospitality, and the ability to multitask in a fast-paced environment.