Guest Experience Concierge

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through 0

Job summary

Jones Lang LaSalle Incorporated is hiring a Guest Services Ambassador to welcome visitors, manage registrations, and coordinate with security on-site in New York. You will handle calls, deliveries, and general inquiries while maintaining a polished, professional reception.

The role requires 2+ years in reception or customer service, excellent communication, and strong organizational skills. On-site schedule, with standard business hours and potential flexible arrangements.

Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• 2+ years of experience in reception, hospitality, or customer service roles.
• Professional appearance and excellent interpersonal skills.
• Strong verbal and written communication abilities.
• Customer service orientation with ability to anticipate needs.
• Basic computer skills including proficiency with Microsoft Office applications.
• Experience with visitor management systems.
• Ability to maintain composure in high-pressure situations.
• Attention to detail and excellent organizational skills.

Responsibilities

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
• Manage visitor registration process using appropriate technology systems
• Coordinate with security to ensure compliance with access control protocols
• Notify employees of visitor arrivals and coordinate escort arrangements as required
• Answer, screen, and direct incoming calls via the reception console
• Manage inbound deliveries and coordinate distribution with mail services team
• Provide general information and directions to visitors and employees
• Monitor reception and lobby areas to ensure cleanliness and professional appearance
• Respond to general inquiries and requests from employees and visitors
• Support emergency response procedures and building evacuations as required
• Maintain reception area supplies and marketing materials
• Provide administrative support to the workplace team as needed
• Document and report workplace issues through appropriate service request channels

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Attention to detail

Professional appearance

Composure under pressure

Organizational skills

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Job description

Jones Lang LaSalle Incorporated is hiring a Guest Services Ambassador to welcome visitors, manage registrations, and coordinate with security on-site in New York. You will handle calls, deliveries, and general inquiries while maintaining a polished, professional reception.

The role requires 2+ years in reception or customer service, excellent communication, and strong organizational skills. On-site schedule, with standard business hours and potential flexible arrangements.