Guest Experience Concierge

Jones Lang LaSalle Incorporated; Seattle (WA); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Early access to earned wages through D

Job summary

Jones Lang LaSalle (JLL) in Seattle, WA is seeking a Guest Services Ambassador to be the first contact at our facility, delivering exceptional, personalized service to employees and visitors. You will help maintain a welcoming, secure reception and support workplace operations and experiences.

Responsibilities include greeting guests, registering visitors, coordinating security, handling calls, deliveries, and inquiries, plus supporting events and office services.

Qualifications

• High school diploma or equivalent; Associate's degree preferred
• 2+ years of experience in reception, hospitality, or customer service roles
• Professional appearance and excellent interpersonal skills
• Strong verbal and written communication abilities
• Customer service orientation with ability to anticipate needs
• Basic computer skills including proficiency with Microsoft Office applications
• Experience with visitor management systems
• Ability to maintain composure in high-pressure situations
• Attention to detail and excellent organizational skills
• G-Suite experience

Responsibilities

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
• Manage visitor registration process using appropriate technology systems
• Coordinate with security to ensure compliance with access control protocols
• Notify employees of visitor arrivals and coordinate escort arrangements as required
• Answer, screen, and direct incoming calls via the reception console
• Manage inbound deliveries and coordinate distribution with mail services team
• Provide general information and directions to visitors and employees
• Monitor reception and lobby areas to ensure cleanliness and professional appearance
• Respond to general inquiries and requests from employees and visitors
• Support emergency response procedures and building evacuations as required
• Maintain reception area supplies and marketing materials
• Provide administrative support to the workplace team as needed
• Document and report workplace issues through appropriate service request channels

Skills

Interpersonal skills

Customer service

Verbal & written communication

Professional appearance

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Visitor management systems

G-Suite

Microsoft Office

Job description

Jones Lang LaSalle (JLL) in Seattle, WA is seeking a Guest Services Ambassador to be the first contact at our facility, delivering exceptional, personalized service to employees and visitors. You will help maintain a welcoming, secure reception and support workplace operations and experiences.

Responsibilities include greeting guests, registering visitors, coordinating security, handling calls, deliveries, and inquiries, plus supporting events and office services.