Workplace Experience Lead – Hospitality & Events

Jones Lang LaSalle Incorporated; Webster (TX); Presencial; USD 42.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Descripción de la vacante

JLL in Webster, TX is hiring a Workplace Experience Ambassador to deliver hospitality‑driven client service inside a dynamic facilities program. You’ll greet guests, manage front desk operations, coordinate services, and support event activities while building strong relationships with clients and employees.

You’ll use AI tools and BI insights to improve operations, monitor SLAs, and drive continuous improvement, with a focus on professionalism, discretion, and teamwork in a fast-paced

Formación

• High school diploma or GED with 2-3 years of experience in hospitality management or similar client-facing service delivery roles.
• Proficiency in Windows-based office software including Microsoft Office Suite with ability to learn and leverage AI tools for workflow automation and efficiency.
• Exceptional interpersonal and communication skills with proven ability to build rapport quickly and engage effectively with diverse stakeholders.

Responsabilidades

• Welcome guests and employees at reception and building entrances for a minimum of two hours daily, creating warm first impressions while managing arrivals, departures, badging processes, and office orientations with confidence and professionalism.
• Conduct floor walkthroughs to assess workspace conditions including offices, conference rooms, mailrooms, and pantries, ensuring they're properly stocked and meet brand standards.
• Serve as the primary point of contact for client employee inquiries, troubleshooting service issues, and responding to all requests within one business day with personal follow-up.
• Perform routine service delivery assessments and walkthroughs to monitor compliance with service level agreements, policies, and performance metrics.
• Organize and operationalize client engagement events by coordinating with account stakeholders and cross-functional teams to ensure flawless execution and proactive communication.
• Build and maintain lasting relationships with clients, employees, guests, and service partners through authentic engagement and proactive problem solving.
• Leverage AI tools and business intelligence to enhance operational efficiency and identify service trends.

Conocimientos

Hospitality management

Client-facing service

Interpersonal communication

Vendor management

Microsoft Office

AI tools adoption

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

JLL in Webster, TX is hiring a Workplace Experience Ambassador to deliver hospitality‑driven client service inside a dynamic facilities program. You’ll greet guests, manage front desk operations, coordinate services, and support event activities while building strong relationships with clients and employees.

You’ll use AI tools and BI insights to improve operations, monitor SLAs, and drive continuous improvement, with a focus on professionalism, discretion, and teamwork in a fast-paced