Guest Services Leader - Elevate Workplace Experience

Jones Lang LaSalle Incorporated; Illinois; On-site; USD 62,000 - 68,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Riverwoods, IL is seeking a Guest Service Manager to lead a hospitality-driven workplace experience for employees, guests, and visitors, acting as the primary point of contact for client-facing services.

You will oversee daily Guest Services operations, badge issuance, luggage storage, meeting room and artwork inspections, and coordinate with cross-functional teams to ensure seamless service delivery.

Qualifications

• Prior supervisory or management experience in hospitality or workplace experiences.
• Strong leadership and team management abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities with sound judgment.
• Experience coordinating facilities-related services.
• Proactive, detail-oriented, independent worker.

Responsibilities

• Deliver a welcoming hospitality-driven workplace experience.
• Oversee daily Guest Services operations and access control tasks.
• Respond to service requests with professionalism and urgency.
• Coordinate with cross-functional teams and service line leads.
• Manage weekly team schedules and support recruitment, onboarding, coaching.
• Update training materials to ensure consistency.

Skills

Leadership

Communication

Team management

Problem solving

Organizational skills

Hospitality

Education

Bachelor’s degree

Tools

Google Workspace

Work order systems

Operational reporting tools

Job description

Jones Lang LaSalle Incorporated in Riverwoods, IL is seeking a Guest Service Manager to lead a hospitality-driven workplace experience for employees, guests, and visitors, acting as the primary point of contact for client-facing services.

You will oversee daily Guest Services operations, badge issuance, luggage storage, meeting room and artwork inspections, and coordinate with cross-functional teams to ensure seamless service delivery.