Guest Experience Lead - Front Desk (24/7, Great Benefits)

Concord Hospitality Enterprises; Englewood (CO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

Vision/Dental

401K

Free room nights

Life Insurance

Disability programs

Education assistance

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Associate to be the first point of contact for guests and to support daily hotel operations with a welcoming, service-driven approach.

In this role you will handle guest check-in/out, manage reservations, process payments, and help maintain a clean, safe, and inviting lobby environment. Competitive pay and strong benefits are offered.

Responsibilities

• Processing credit card transactions
• Handling phone system, transferring calls, reservations, etc.
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies
• Maintain overall lobby appearance
• Be versed in all hotel emergency procedures
• Processing, folding, and assisting housekeeping with laundry

Job description

Concord Hospitality Enterprises is seeking a Front Desk Associate to be the first point of contact for guests and to support daily hotel operations with a welcoming, service-driven approach.

In this role you will handle guest check-in/out, manage reservations, process payments, and help maintain a clean, safe, and inviting lobby environment. Competitive pay and strong benefits are offered.