Front Office Team Lead — Guest Experience & Service

Pacific Hospitality Group; Huntington Beach (CA); On-site; USD 48,000 - 70,000; Full time

Job summary

Pacific Hospitality Group is seeking a Front Office Supervisor to assist the Front Office Manager in organizing and directing frontline operations. You will help ensure efficiency, professionalism, and guest satisfaction across guest services, registration, and related touchpoints.

Ideal candidates bring a high school diploma, 2+ years in front desk roles, and strong leadership and communication skills to train and mentor staff while resolving guest issues with diplomacy.

Qualifications

• High school diploma or GED (or equivalent).
• 2+ years related experience in front office operations.
• Ability to lead, train and coach team members to meet guest needs.

Responsibilities

• Provides guidance and leadership to Front Office Team Members (Guest Service, Registration, PBX, Bell).
• Ensures arrivals are reviewed, guests checked in/out per procedures, and accurate billing.
• Monitors Room Inventory, PBX, Bell and policy adherence by staff.
• Resolves guest complaints within authority or escalates to management with tact.
• Keeps team informed about hotel products, services and local events.
• Provides training and coaching to staff; may have time-keeping authority.

Skills

Leadership

Guest Service

Communication

Problem Solving

Staff Training

Education

High School Diploma or GED

Job description

Pacific Hospitality Group is seeking a Front Office Supervisor to assist the Front Office Manager in organizing and directing frontline operations. You will help ensure efficiency, professionalism, and guest satisfaction across guest services, registration, and related touchpoints.

Ideal candidates bring a high school diploma, 2+ years in front desk roles, and strong leadership and communication skills to train and mentor staff while resolving guest issues with diplomacy.