Guest Experience Lead — Front Desk

Guru Hospitality; Tampa (FL); Presencial; USD 42 000 - 65 000; Tempo integral

Resumo da oferta

Guru Hospitality seeks a highly organized Front Desk Manager to oversee hotel front desk operations and guest services in Tampa, FL. You will lead the front desk team, implement policies, and coordinate with housekeeping, F&B, and sales to maximize guest satisfaction and revenue.

The role requires strong leadership, problem-solving, and clear communication. You will ensure smooth check-in/check-out processes, handle guest inquiries, and maintain professional standards while scheduling shifts to

Qualificações

• Experience leading front desk teams in a hotel or hospitality setting.
• Strong leadership, mentorship, and staff development capabilities.
• Excellent problem-solving and decision-making skills.
• Outstanding written and verbal communication for guests and teams.
• Proficiency with Opera property management system and Microsoft Office.

Responsabilidades

• Oversee daily front desk operations, including check-ins/check-outs and reservations.
• Supervise and train front desk staff; implement policies and best practices.
• Coordinate with housekeeping, F&B, and sales to ensure smooth operations and revenue.
• Monitor transactions, cash handling, and deposits; ensure service standards.
• Perform Manager on Duty duties as required and address guest concerns.

Conhecimentos

Leadership

Team management

Communication

Problem-solving

Guest services

Ferramentas

Opera PMS

Microsoft Office

Descrição da oferta de emprego

Guru Hospitality seeks a highly organized Front Desk Manager to oversee hotel front desk operations and guest services in Tampa, FL. You will lead the front desk team, implement policies, and coordinate with housekeeping, F&B, and sales to maximize guest satisfaction and revenue.

The role requires strong leadership, problem-solving, and clear communication. You will ensure smooth check-in/check-out processes, handle guest inquiries, and maintain professional standards while scheduling shifts to