Guest Experience Leader - Luxury Hotel Front Office

Schulte Boutique + Lifestyle; Tampa (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group in Tampa is seeking a dynamic Guest Experience Manager to lead the hotel’s service culture and create exceptional guest experiences from pre-arrival to departure. You’ll blend front desk leadership with VIP concierge relationships, elevating guest satisfaction and driving a culture of hospitality and recognition.

Join a team that values development, engagement, and flexibility, with benefits like daily pay, multiple health options, 401(k) with company match, PTO, and

Qualifications

• Proven leadership in hospitality settings.
• Strong focus on guest satisfaction and service standards.
• Experience coaching and mentoring Front Office teams.

Responsibilities

• Champion guest satisfaction and service excellence.
• Lead onboarding and training for Front Office staff.
• Coordinate VIP arrivals and special requests.
• Oversee day-to-day Front Office operations.
• Monitor guest feedback and respond with service recovery.
• Act as Manager on Duty as required.

Skills

Guest experience

Leadership

Communication

Conflict resolution

Training & coaching

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

PMS (Opera)

CRM systems

Job description

Schulte Hospitality Group in Tampa is seeking a dynamic Guest Experience Manager to lead the hotel’s service culture and create exceptional guest experiences from pre-arrival to departure. You’ll blend front desk leadership with VIP concierge relationships, elevating guest satisfaction and driving a culture of hospitality and recognition.

Join a team that values development, engagement, and flexibility, with benefits like daily pay, multiple health options, 401(k) with company match, PTO, and