Guest Experience Supervisor - Front Desk

Luminary Hotel & Co; Tampa (FL); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid Time Off

Job summary

Epicurean Hotel in Tampa, FL is seeking a Front Desk Supervisor to oversee daily front desk operations and deliver outstanding guest experiences. You will train and mentor staff, handle guest concerns, and ensure efficient check-in/check-out processes.

The ideal candidate has 1–2 years in a front desk role, supervisory experience a plus, and strong leadership with excellent communication. Flexibility for varied shifts is required; Opera PMS experience is preferred.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• 1–2 years in a front desk or guest service role, hotel setting preferred.
• Supervisory experience is a plus.
• Proficiency with hotel PMS (Opera or similar).
• Strong leadership and communication skills; ability to work under pressure.

Responsibilities

• Oversee daily front desk operations and ensure smooth check-in/check-out experiences.
• Greet guests and resolve inquiries, requests, and complaints promptly and professionally.
• Maintain high service levels by anticipating guest needs and exceeding expectations.
• Monitor room availability, rates and reservations; coordinate with housekeeping and other departments.
• Supervise and mentor front desk staff; conduct daily briefings and performance evaluations.

Skills

Leadership

Communication

Problem solving

Organizational skills

Multitasking

Customer service

Education

High school diploma or equivalent

Hospitality Management degree preferred

Tools

Opera PMS

Job description

Epicurean Hotel in Tampa, FL is seeking a Front Desk Supervisor to oversee daily front desk operations and deliver outstanding guest experiences. You will train and mentor staff, handle guest concerns, and ensure efficient check-in/check-out processes.

The ideal candidate has 1–2 years in a front desk role, supervisory experience a plus, and strong leadership with excellent communication. Flexibility for varied shifts is required; Opera PMS experience is preferred.