Guest Experience Manager - Front Desk

HHM Hospitality; Tampa (FL); On-site; USD 48,000 - 70,000; Full time

Job summary

HHM Hotels seeks a Front Desk Manager in Tampa to oversee daily front desk operations, ensure guest satisfaction, and coach a team to meet brand standards. You will manage check-ins/outs, handle guest requests, and contribute to financial controls.

The role requires strong customer service, leadership, and problem-solving skills within a fast-paced hotel environment. The ideal candidate has 1–3 years in hospitality front desk operations and may hold an Associate’s degree; a Bachelor’s degree is

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1–3 years hospitality experience, including front desk operations.
• Interview, select, train, schedule, coach and support associates.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring brand standards.
• Oversee front office operations in the absence of the Assistant General Manager.
• Handle guest check-in/check-out, billing, and guest requests.
• Resolve guest complaints through thorough investigation and effective solutions.
• Monitor guest satisfaction and contribute to improvement initiatives.
• Assist in related food & beverage duties when needed.
• Monitor front desk financial operations and budgets.

Skills

Guest service

Staff supervision

Scheduling

Coaching

Front desk operations

Education

Associate’s degree

Bachelor’s degree (preferred)

Job description

HHM Hotels seeks a Front Desk Manager in Tampa to oversee daily front desk operations, ensure guest satisfaction, and coach a team to meet brand standards. You will manage check-ins/outs, handle guest requests, and contribute to financial controls.

The role requires strong customer service, leadership, and problem-solving skills within a fast-paced hotel environment. The ideal candidate has 1–3 years in hospitality front desk operations and may hold an Associate’s degree; a Bachelor’s degree is