Front Desk Supervisor - Guest Experience & Travel Benefits

Crestview Management, LLC; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive starting pay

Growth and advancement opportunities

Access to Marriott employee travel benefits

Job summary

A hotel management company in Tampa, Florida, is seeking a Front Desk Supervisor to oversee daily operations at the front desk and ensure an exceptional guest experience. The role involves assisting with guest check-ins and check-outs, training staff, and addressing guest concerns. Ideal candidates should have experience in hospitality, with a preference for those familiar with Marriott systems. Opportunities for growth and competitive pay are part of this role in a supportive team environment.

Qualifications

• Previous hotel front desk or hospitality experience required.
• Marriott experience preferred.
• Supervisory or leadership experience strongly preferred.
• Knowledge of Marriott systems, including GXP, preferred.

Responsibilities

• Supervise daily front desk operations to ensure smooth, efficient service.
• Actively work the front desk, assisting with guest check-in and check-out.
• Serve as Manager on Duty (MOD) as scheduled, addressing guest concerns and operational needs.
• Train, coach, and support front desk staff on procedures and service standards.

Skills

Guest service

Problem-solving

Multitasking

Communication

Interpersonal skills

Tools

Marriott systems (GXP)

Job description

A hotel management company in Tampa, Florida, is seeking a Front Desk Supervisor to oversee daily operations at the front desk and ensure an exceptional guest experience. The role involves assisting with guest check-ins and check-outs, training staff, and addressing guest concerns. Ideal candidates should have experience in hospitality, with a preference for those familiar with Marriott systems. Opportunities for growth and competitive pay are part of this role in a supportive team environment.