Guest Experience Leader - VIP & Front Office

Humanitarian Hotels; Tampa (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance options

401k with company match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on tickets and more

Job summary

Schulte Hospitality Group in Tampa is opening a new luxury hotel and seeking a Guest Experience Manager to lead the Front Office team and champion a culture of exceptional guest service. You will oversee onboarding, training, and ongoing staff development while elevating the guest experience from pre-arrival through departure.

The role focuses on service excellence, team engagement, and proactive guest recovery, with nights, weekends, and holidays required as needed.

Qualifications

• Minimum three years of progressive hospitality leadership experience.
• Experience as Desk Manager, Guest Services Manager, or Concierge preferred.
• Strong onboarding, training, and employee engagement skills.

Responsibilities

• Lead Front Office team and act as Manager on Duty.
• Oversee guest satisfaction and service excellence.
• Coordinate VIP arrivals, special requests, and amenities.
• Coach and develop staff; monitor staffing and budgets.
• Ensure timely service and resolve guest concerns.

Skills

Guest experience

Leadership

Communication

Training

Customer service

Tools

Front Office systems

Job description

Schulte Hospitality Group in Tampa is opening a new luxury hotel and seeking a Guest Experience Manager to lead the Front Office team and champion a culture of exceptional guest service. You will oversee onboarding, training, and ongoing staff development while elevating the guest experience from pre-arrival through departure.

The role focuses on service excellence, team engagement, and proactive guest recovery, with nights, weekends, and holidays required as needed.