Guest Experience Lead - Front Desk Supervisor

HHM Hospitality; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

HHM Hotels is seeking a Front Desk Supervisor in Tampa to oversee daily front desk operations and ensure service standards are met.

You will interview, train, schedule, and coach front desk associates, resolve guest concerns, and maintain guest satisfaction scores. This role requires standing, communication, and a commitment to HHM's values, with opportunities for growth within the organization.

Qualifications

• 1–3 years of related front-office experience.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Interview, select, train, schedule, coach, and support associates.
• Resolve guest complaints by researching issues and offering solutions.
• Monitor guest satisfaction and strive to improve scores.
• Oversee front desk operations in the absence of managers.
• Process reservations and balance accounts.
• Maintain lobby and front office areas for cleanliness.
• Support sustainability initiatives per EarthView program.
• Assist with safety and compliance with MSDS/OSHA.

Skills

People management

Guest service

Communication

Education

Bachelor's degree

Associate degree

Job description

HHM Hotels is seeking a Front Desk Supervisor in Tampa to oversee daily front desk operations and ensure service standards are met.

You will interview, train, schedule, and coach front desk associates, resolve guest concerns, and maintain guest satisfaction scores. This role requires standing, communication, and a commitment to HHM's values, with opportunities for growth within the organization.