Front Desk Operations Lead & Guest Experience

Remington Hospitality; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Remington Hospitality seeks an experienced Front Office Supervisor to oversee day-to-day front desk operations in the Phoenix area. You will supervise staff, participate in interviewing and hiring, and ensure seamless guest services across check-in, checkout, and concierge tasks.

Responsibilities include operating the MICROS system, resolving discrepancies, coordinating with Housekeeping and Engineering, and ensuring timely guest requests are fulfilled with professionalism and courtesy.

Qualifications

• Experience overseeing front desk operations and staff
• Ability to interview, hire, supervise and train front office team
• Strong understanding of guest services workflows and room inventory management

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Interviewing

Hiring

Staffing

Supervision

Training

Scheduling

Tools

MICROS system

Job description

Remington Hospitality seeks an experienced Front Office Supervisor to oversee day-to-day front desk operations in the Phoenix area. You will supervise staff, participate in interviewing and hiring, and ensure seamless guest services across check-in, checkout, and concierge tasks.

Responsibilities include operating the MICROS system, resolving discrepancies, coordinating with Housekeeping and Engineering, and ensuring timely guest requests are fulfilled with professionalism and courtesy.