Front Desk Manager: Guest Experience Leader

Sheraton Hotels & Resorts; New Orleans (LA); On-site; USD 34,000 - 40,000; Full time

Job summary

Sheraton Hotels & Resorts is seeking an Entry level Management professional in New Orleans to lead and assist daily shift requirements across Bell, Door Staff, Switchboard, and Guest Services. This role emphasizes guest and employee satisfaction and budget stewardship.

The position involves supervising front desk activities, supporting training, and upholding service standards to ensure a seamless guest experience.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years of experience in guest services, front desk, or related area.
• Alternatively, a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

• Lead and support Front Desk shift operations.
• Develop goals and plans to prioritize work.
• Handle complaints, disputes, and resolve guest issues.
• Ensure adherence to credit policies and procedures to reduce bad debts.
• Support training and performance feedback for staff.
• Maximize room revenue and property occupancy.
• Provide exceptional customer service and guest relations.

Skills

Guest services

Front desk

Leadership

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Sheraton Hotels & Resorts is seeking an Entry level Management professional in New Orleans to lead and assist daily shift requirements across Bell, Door Staff, Switchboard, and Guest Services. This role emphasizes guest and employee satisfaction and budget stewardship.

The position involves supervising front desk activities, supporting training, and upholding service standards to ensure a seamless guest experience.