Guest Experience Lead - Front Desk

Flynn Group; Montgomery (AL); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Welcoming culture

Industry benefits

Competitive pay

Career growth

Hotel discounts

Flexible scheduling

Education support

401(k) match

Promotions from within

Job summary

Flynn Hospitality is seeking a Front Desk Agent to join our Montgomery, AL team. You will welcome guests, check in with Hilton or Marriott systems, handle reservations and inquiries, and coordinate with housekeeping and maintenance to ensure a seamless stay.

We value friendly, polished service and the ability to multitask during overnight shifts. The role offers competitive pay, benefits, and opportunities for growth within our welcoming, inclusive culture.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

Skills

Customer service

Front desk exp

PMS: FOSSE

Tools

FOSSE PMS

Job description

Flynn Hospitality is seeking a Front Desk Agent to join our Montgomery, AL team. You will welcome guests, check in with Hilton or Marriott systems, handle reservations and inquiries, and coordinate with housekeeping and maintenance to ensure a seamless stay.

We value friendly, polished service and the ability to multitask during overnight shifts. The role offers competitive pay, benefits, and opportunities for growth within our welcoming, inclusive culture.