Guest Experience Agent – Front Desk

Hampton Inn & Suites - Jackson, TN; Jackson (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Welcoming culture

Industry-leading benefits

Competitive pay

Career growth

Hotel discounts

Tuition assistance

401(k) with company match

Promotions from within

Job summary

Flynn Hospitality is hiring a Front Desk Agent to join our team in Jackson, TN. You’ll welcome guests, check them in using Hilton or Marriott systems, handle reservations and inquiries, and resolve issues with professionalism.

This role requires friendly, polished customer service, the ability to multitask, and availability for all shifts including overnights. Experience with PMS like FOSSE is a plus. We offer competitive pay, industry-leading benefits, and training to grow your career.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Multitasking

Calm under pressure

Overnights availability

Tools

FOSSE PMS

Job description

Flynn Hospitality is hiring a Front Desk Agent to join our team in Jackson, TN. You’ll welcome guests, check them in using Hilton or Marriott systems, handle reservations and inquiries, and resolve issues with professionalism.

This role requires friendly, polished customer service, the ability to multitask, and availability for all shifts including overnights. Experience with PMS like FOSSE is a plus. We offer competitive pay, industry-leading benefits, and training to grow your career.