Front Desk Agent - Guest Experience Expert

Kaizen Lab Inc.; Montgomery (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and amenities

Opportunities for advancement

Professional development opportunities

Positive work environment

Job summary

Kaizen Lab Inc. is seeking a friendly and professional Front Desk Agent for their hotel in Montgomery, Alabama. The role involves managing guest reservations, checking guests in and out, and assisting with various requests during their stay. Candidates should possess strong customer service skills and the ability to work in a fast-paced environment.

Perks include a competitive salary, employee discounts, and opportunities for professional development and advancement within the company.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, including booking tours and making restaurant reservations.
• Assist with organizing and setting up events and meetings.
• Perform light cleaning duties as needed.

Skills

Customer service skills

Communication skills

Multitasking

Proficiency in Microsoft Office

Flexibility

Tools

Reservation management systems

Computer systems

Job description

Kaizen Lab Inc. is seeking a friendly and professional Front Desk Agent for their hotel in Montgomery, Alabama. The role involves managing guest reservations, checking guests in and out, and assisting with various requests during their stay. Candidates should possess strong customer service skills and the ability to work in a fast-paced environment.

Perks include a competitive salary, employee discounts, and opportunities for professional development and advancement within the company.