Guest Experience Lead Front Desk

SpringHill Suites - Andover, MA; Andover (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Welcoming culture

Industry-leading benefits

Competitive pay

Career growth

Hotel discounts

Tuition assistance

401(k) with company match

Promoting from within

Job summary

Flynn Hospitality in Andover is hiring a Front Desk Agent to warmly greet guests, check them in, and coordinate with housekeeping and maintenance to ensure a smooth stay. You will promote Marriott loyalty programs, handle reservations and payments, and resolve guest inquiries with professionalism.

Open availability for all shifts, including overnights, is required. We offer a welcoming, inclusive team, industry-leading benefits, competitive pay, and opportunities for growth through training and

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Front desk experience

Multitasking

Communication

Calm under pressure

Tools

FOSSE PMS

Job description

Flynn Hospitality in Andover is hiring a Front Desk Agent to warmly greet guests, check them in, and coordinate with housekeeping and maintenance to ensure a smooth stay. You will promote Marriott loyalty programs, handle reservations and payments, and resolve guest inquiries with professionalism.

Open availability for all shifts, including overnights, is required. We offer a welcoming, inclusive team, industry-leading benefits, competitive pay, and opportunities for growth through training and