Guest Services Specialist (Front Desk)

Ascent Hospitality; Montgomery (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality in Montgomery, AL is seeking a Front Desk Agent to welcome guests, check in and out, and provide information about rooms, rates, and local attractions. You will handle reservations, process payments, upsell services, and maintain security procedures across the front desk operations.

The role requires friendly communication, professional appearance, and the ability to work flexible hours; prior hotel front desk experience is preferred and customer service skills are essential

Qualifications

• High school diploma or equivalent is required.
• Some college preferred.
• Prior front desk experience in hospitality is beneficial.

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures.
• Provide information about rooms, rates, and local attractions.
• Process payments, upsell services, and maintain security procedures.

Skills

Communication skills

Customer service

English proficiency

Teamwork

Education

High school diploma or equivalent

Some college

Job description

Ascent Hospitality in Montgomery, AL is seeking a Front Desk Agent to welcome guests, check in and out, and provide information about rooms, rates, and local attractions. You will handle reservations, process payments, upsell services, and maintain security procedures across the front desk operations.

The role requires friendly communication, professional appearance, and the ability to work flexible hours; prior hotel front desk experience is preferred and customer service skills are essential